Sales Policy

At CODANOVAS, we strive to provide our customers with the best possible shopping experience by offering high-quality billiards products and excellent customer service. By placing an order with CODANOVAS, you agree to the terms outlined below:

1. Product Availability

  • All products listed on our website are subject to availability. While we make every effort to keep our inventory up to date, CODANOVAS does not guarantee that products will always be in stock.
  • In the event that a product you ordered is out of stock or unavailable, we will notify you immediately and offer alternative options or a full refund.

2. Order Confirmation

  • Once you have placed an order with CODANOVAS, you will receive an order confirmation via email. This email will contain details of the products purchased, the total amount, and the shipping address.
  • Please review the order confirmation carefully to ensure that all details are correct. If there is any mistake or if you wish to make changes, please contact us immediately at contact@codanovas.xyz.

3. Pricing

  • All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. Prices are inclusive of any applicable taxes unless stated otherwise.
  • Shipping costs will be calculated at checkout and added to the total amount of your order.
  • In the event of a pricing error on our website, we reserve the right to correct the price before processing the order. If the price discrepancy is significant, we will notify you and ask if you would like to proceed with the purchase at the corrected price.

4. Payment Methods

We accept a variety of payment methods, including:

  • Credit/debit cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other secure payment methods available at checkout Payments are processed securely through our trusted payment partners. You will be charged once your order is confirmed.

5. Order Cancellation

  • You can cancel your order before it is processed and shipped. Please contact us as soon as possible if you wish to cancel your order.
  • If the order has already been shipped, you will need to follow our return procedure to get a refund or exchange.

6. Shipping and Delivery

  • CODANOVAS ships products to addresses within the United States. We provide various shipping options based on the delivery speed and location.
  • Shipping fees will be displayed during checkout, and delivery times will vary depending on the shipping method chosen.
  • Customers are responsible for providing accurate shipping information to ensure timely and accurate delivery.

7. Customer Satisfaction

  • We value our customers and are committed to ensuring your satisfaction. If you have any questions or concerns about your order, please feel free to contact our customer service team. We will do our best to resolve any issues as quickly as possible.

8. Returns and Exchanges

  • CODANOVAS offers a return and exchange policy for certain products. Please refer to our Refund and Return Policy for full details on how to return or exchange items.

9. Right to Refuse Service

  • CODANOVAS reserves the right to refuse or cancel any order for reasons such as product availability, errors in pricing or product information, or suspicion of fraudulent activity. If your order is canceled, we will notify you promptly and issue a refund if payment has already been processed.

If you need more information or have any questions regarding our Sales Policy, please don’t hesitate to reach out to our customer service team at contact@codanovas.xyz or call 707-763-9919.