Refund and Return Policy

At CODANOVAS, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, our Refund and Return Policy allows you to return or exchange products under the following terms and conditions:

1. Eligibility for Returns

You are eligible for a return or exchange if:

• The item is in its original condition, unused, and in its original packaging.
• The item is returned within 30 days of the date you received it.
• The product was purchased directly from CODANOVAS (not from third-party retailers).

2. Non-Returnable Items

Certain items may not be eligible for returns, including:

• Customized or personalized products.
• Items marked as final sale or clearance.
• Products that have been used, damaged, or altered in any way.

3. Return Process

To initiate a return or exchange:

• Contact our customer service team at contact@codanovas.xyz or call 707-763-9919 to request a return authorization.
• Provide your order number, the reason for the return, and details about the product(s) being returned.
• Once approved, we will provide you with a return shipping address and instructions for sending the item back.

4. Shipping Fees

• Return shipping fees are the responsibility of the customer unless the item is defective or damaged upon arrival.
• If the item is returned due to a defect or an error on our part, we will cover the return shipping cost.

5. Refund Processing

Once we receive the returned item and confirm it meets the return criteria:

• A full refund will be issued to the original payment method within 7-10 business days.
• If you choose to exchange the item, we will ship the replacement product once the return is processed.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@codanovas.xyz or call 707-763-9919. We will arrange for a replacement or refund, including covering the return shipping cost for damaged or faulty items.

7. Restocking Fee

A restocking fee of 15% may apply to certain returned items. This fee will be clearly communicated to you during the return process.

8. Exchanges

If you would like to exchange an item for a different size, color, or model, please contact us as soon as possible to make the exchange request. We will arrange for the exchange once the returned item is received and inspected.

If you need any further clarification or have any questions regarding this policy, please don’t hesitate to contact our customer service team. We’re here to ensure your satisfaction!